Hello, and welcome to Custom transcription! This document will walk you through the processes used by Copytalk Business Services to process and transcribe our video transcriptions.
The program you will be using for video transcription is proprietary software called Video Formalizer.
To log in, enter your username and password. Logging into Video Formalizer does NOT start a pay timer.
Once logged in, you will see a text input box in the upper left of the screen and a tabbed window on the right.
To dock a file, select a file from this window marked "Scribe" and click dock. This will assign the file to you until it is completed, even if you have to leave your desk and return. You should ONLY dock files that you can complete by the listed due date and time.
You should always ensure you can complete a job on or before its displayed due date before docking a job. If you cannot find a job that meets these criteria, consult a Custom Shift Lead via the Help Line within Video Formalizer.
ALWAYS BE SURE TO FOLLOW THE JOB TYPE INSTRUCTIONS FOR YOUR DOCKED JOB.
The job type instructions will contain job-specific information, and there are many different kinds of jobs. Reviewing this information is critical to processing the job to the customer's standards. Please see the Job Types document for more information. If there's any question as to how the job should be processed, consult a Custom Shift Lead via the Help Line within Video Formalizer.
Once you have a file docked, three new buttons will appear in the tabbed window.
In addition to the new buttons, a notice for your particular job may show in the top right of your screen.
Should you ever need to leave your desk in the middle of a job, click "Close Docking" to save your work and close your active docking. It's usual for people to take breaks, and Video Formalizer accommodates this easily 
Be sure to close your docking if you leave your desk for any reason.
When you have completed work on a dictation, click "Mark Complete." This will automatically run the spell checker and send the job to a QA to be reviewed. All Custom jobs will be reviewed by a QA. A job containing too many critical errors will be marked as an FR (Full Review). Receiving too many errors marked or too many FR transcriptions will result in being ineligible for increases in pay. See Custom Compensation for more information.