Intent

The intent of this page is to clearly outline what is considered an acceptable performance metric.

Test 1: If your My Pay page shows that you are NOT on Floor Pay, then you are considered a Proficient Scribe.

Test 2: If you are on Floor Pay BUT you meet all of the below Acceptable Performance Metrics, you are considered a Proficient Scribe.

Acceptable Performance Metrics

Note: this is not an exhaustive list of metrics. It's possible (and in some cases expected) to have metrics outside of these bounds and yet still be considered a Proficient Scribe who meets the minimum job expectations.

• Scheduling: showing up on time and working shift as shown on the My Schedule page
• Scheduling: completing all shifts and communicating when issues arise
• Break: Guideline of 4% on-the-clock break. (Off-the-clock/meal breaks are unlimited)
• Review: Spending a minimum amount of time on review jobs (~1 or faster Review XF)
• Idle: It is against policy to "game" the timeclock system or any other way to be on the clock and not actively working
• XF: 2.0 or better Formalizer X-Factor
• QAXF: 2.0 or better QA X-Factor
• Direct-Send Percentage: 90% jobs sent direct
• Bookmark Usage: Less than 1 bookmark used per minute of dictation
• CPH (Corrections Per Hour): 30 or fewer CPH
• FDS%: Fewer than 15% jobs reviewed by QA and marked FDS.

Why It Matters To Be Proficient Scribe

If you are not a Proficient Scribe, you may be subject to enhanced performance review. Enhanced performance review may include additional training, schedule or other limitations, etc.

Being a Proficient Scribe essentially means that you are taking advantage of the Production Pay model, and that the compensation you earn from producing work (completed dictation hours * dictation rate) is more than the floor pay amount.

Being a Proficient Scribe means you have additional flexibility. Periodically we may offer incentives or other opportunities for our Proficient Scribes. Additionally, being considered Proficient means that you are in a good position to try out other types of work such as Quality Assurance work.

Production Pay vs. Floor Pay

To find out if you are on Production Pay or not, visit your My Pay page and look for the column labeled Disqualification Flags.

• Is there a "Disqualified" flag?
  • This means that for one or more reasons, you did not qualify for the Standard pay model (pay per hour of dictation, automatic pay increases, etc.)
• Does the column contain a mention of "Floor Pay" but no mention of "Disqualified" ?
  • This means that you have not processed enough dictation to earn more than the floor pay hourly amount.
  • The page may indicate Floor Pay Week 1, Floor Pay Week 2, or both.
• Does the column NOT show any mention of "Disqualified" and does NOT show a mention of "Floor Pay" ?
  • This means you are considered a Proficient Transcriptionist.

More Information

You can find more information on the Production Pay model by visiting this page (links to the scheduler website).
There are several automatic increases available to employees, which is part of the reason why being on the Production Pay model is an important goal to reach!