https://cms.syncwords.com/admin/transcription/pending/

Transcript Turnaround Times for SyncWords Projects.

SyncWords offers 4 levels of transcription.

• Standard Transcription (3-5 Business Days)
• Two Business Day
• Next Business Day
• Same Business Day

• 2- Hour Turnaround can also be offered under special circumstances. Please see below.

Business Days

Business Day means a day other than Saturday, Sunday or a federal US holiday. SyncWords observes the following holidays:

• New Years' Day
• Martin Luther King Jr. Day
• Presidents Day
• Memorial Day
• 4th of July
• Labor Day
• Columbus Day
• Veterans Day
• Thanksgiving
• Christmas Eve
• Christmas Day

Turnaround Times

SyncWords accepts transcription assignments between 6:00 am and 6:00 pm Eastern Time. Transcription requests submitted outside of these hours will be processed the following business day.

SyncWords only returns transcripts on business days. If a request is made which results in a turnaround on a non-business day, that file will be returned the following business day.

Standard, 2 Business Day, and Next Business Days turnarounds will all be returned by 8:00 pm ET.

Please note: Transcription turnaround times pertain to posting a transcript into the system, and do not take into account the time required for automated synchronization to complete or ProSync requests. For example, if a same-day job enters our queue at 2:15 pm, it's possible the file was submitted before the cutoff time of 2:00 pm.

Same Business Day

Same Business Day projects must be submitted before 2:00 pm ET in order to have the transcript returned on the same day. Same Business Day turnaround requests submitted between 2 pm – 8 pm will be returned the next business day by 11:00 am. Media duration cannot exceed 90 minutes.

Please see the turnaround table below for some example scenarios.

SyncWords Expedited (2-Hour)

Also known as SWIFT work internally, these types of projects are designed to be turned around within 2 hours after their arrival. There is usually some type of correspondence between Copytalk and SyncWords before arrival of these projects. These projects are designed to bypass QA iteration and will instantly send the transcript back to SyncWords upon completion.

Examples of Turnaround Times for SyncWords Projects